Archive for the 'Business Process Management' Category

IT in 2010… is it going to be as we predicted it?

With the new year almost upon us, I’ve been trying to theorise what skills will be required of developers in the next four years.

It is important to take stock of what you’ve got at the end of each year to ensure you offer training and support to the development team to help ensure they are productive with new technologies and tools.

As a developer myself, do I need to worry about keeping my job… ?

Ellen Fanning from Computer World, back in 2006, predicted outsourcing and the need to be business savvy was a major threat to IT workers.

John Newton from the CIO weblog (also from his own blog), back in 2007, predicted that content management would be improved and delivered in more human friendly ways. Business computing would shift to Blackberry type devices. User Interface design would be improved and take ideas from the gaming market.

There are a number of existing/emerging technologies that will impact my organisation in the near future (… I’m well aware that we are behind the curve on most of these, but give us a chance, and we’ll try to keep up :-)). Those are

  1. SharePoint 2010
  2. .NET 4.0
  3. ASP.NET Model View Controller 2
  4. jQuery
  5. Silverlight
  6. Windows Presentation Foundation

I’m sure there are many others.

We’ll also be trying to maximise productivity with our existing tools, such as the K2 BlackPearl / BlackPoint workflow suites.

It is has been a difficult time for many IT workers, when a business looks at what it can cut out of the budget, it usually means laying off staff, or the reduction of investment in their IT systems. Hopefully we can take heed with an article from Judi Hasson, Fiece CIO, who writes that IT is the key to recession recovery. Lets hope so!

Merry Christmas and a happy new year to all :-D

SC



Documenting Workflow

You may have customers who let you decide what they want, as they don’t know themselves! This is not necessarily a bad thing as pretty much whatever you deliver will be an improvement on what they’ve got (something, in the place of nothing)… however increasingly you’ll come across an intelligent (In their eyes) customer. Intelligent customers like to tell you what the solution is before you’ve even produced a requirements document, you wont be able to get any requirements from them because all they want to do is sit behind the development team pointing and shouting at what they want them to do. Okay, so how do you make the most of an intelligent customer?

In terms of workflow, you can enable customers to document their workflow in a meaningful way.

By meaningful, I mean, in the place of twenty poorly described and wooly requirements, a picture of how the system needs to work, essentially and pictorial requirement… perhaps you can even let your development team see it! :-)

The first thing you need to do, as an organisation or department is to choose a notation, that you can use on the whiteboard, use in PowerPoint slides… and more importantly can train others to produce and understand.

Two common notations spring to mind,

  1. Business Process Modelling Notation (BPMN)
  2. Unified Modelling Language (UML)

Before you make your choice between these two, or another of your favourites, it’s very much worth having a read of:

  1. Process Modeling Notations and Workflow Patterns by Stephen A. White, IBM Corp.
  2. Advanced Unified Modelling Language (UML) Tutorial - Workflow Model
  3. UML Activity Diagrams as a Workflow Specification Language by Marlon Dumas and Arthur H.M. ter Hofstede

Happy modelling

SpittingCAML



Learn from Microsoft and K2 how Nissan drive more productivity from SAP

I thought I’d share with you an exciting seminar from Microsoft/K2/Nissan and Dynamyx on how to leverage your SAP system.

It will be run on the 10th December 2008, Time: 14:00 – 17:30   Venue: Radisson Edwardian Hampshire (Leicester Square, London WC2H 7LH)

Unfortunately due to other commitments I wont be able to attend this seminar, however I will certainly recommend this to my colleagues and to people involved with business process management and enterprise resource planning. If your organisation uses SharePoint, BizTalk and SAP then you already have the foundations for providing an integrated and flexible system for process and resource management.

SAP - a leading enterprise resource planning system provider

Microsoft and K2 would like to invite you to an afternoon session of presentations and networking to help you further your SAP investment. After refreshments and a welcome from your hosts you will gain an insight into how Microsoft works closely with SAP and their future strategy as partners.

Marco Manuello, (Enterprise Technical Specialist - Microsoft) talks about the Microsoft Strategy for SAP integration.

Nissan - market leading car manufacturer

Nissan enhanced their productivity with workflow and SAP linking to enable updates, amends and automatic postings with limited user intervention.

Dynamyx - a leading Workflow/Enterprise Management/BPM solutions provider.

This session will be hosted by the Dynamyx Business analyst (Meyer Prinsloo), who will explain the business drivers and processes involved, the project manager sharing experiences gained in delivering the solution across the region, and the systems architect who will present details on how to achieve scalability when linking workflow to SAP.

The event will end with networking and drinks to wish you all the best of the season with the backdrop of the night time city view.

For more information and/or to register to attend this event call 0870 166 6628 or click here to register online.

Please let me know how things go if you attend….

Enjoy

SpittingCAML



Case Management: the K2 roadmap for accelerated business process management

An organisation’s information system is made up from the mental concepts and frameworks of the participants in the organisation, the data passed to and between the participants (processed along the road), and the resulting individual perceptions and understandings of the situations leading to individual actions. These actions are expected to lead to the fulfillment of shared goals.

Actions are geared towards goals using:

  • common understanding
  • good communication
  • common culture, languages and conventions
  • compatible frames of reference
  • common data and metadata

ogdenstriang
Figure 1: Ogden’s Triangle (1956) shows the relationship between data, information and what is going on in the real world.

Figure 1 highlights the obvious.. but it helps us to think about the way we store ‘data’ in our organisation. It is in the ability to ’symbolise’ information from raw data that affects the performance of the organisation to properly understand the real world.

Okay, so that’s the theory! How do we put that into our organisation? K2 have come up with a possible solution. It will ensure good communication, a common framework, and consistent metadata.

K2 refer to their solution as ‘Case Management’. To paraphrase the K2 literature in front of me:

Case management refers to a pattern of working for knowledge centric processes where skilled workers assess large amounts of related information typically a mixture of content (e.g. Documents, Images, physical evidence, records and data) which is used to make a series of discretionary decisions about next steps and associated outcomes. Such case processing typically involves interaction between individuals and organisations and can take place over days, weeks or even years.

Does it sound like your organisation fits that description? K2 suggest that 50% of the activity in most organisations is ‘case’ based. The word case could easily be replaced by the word ‘project’, ‘job’, ‘task’, ‘assignment’ or ‘issue’ to name a few.

vertical-filing-cabinet-1
Figure 2: Your organisation (a metaphor)

You store your information in a consistent way, whether it be in paper form in a filing cabinet, or electronically in a SharePoint document library or a record management tool.

longstoragefilecabinet
Figure 3: ‘Cases’, ‘Projects’ etc. in your organisation (another metaphor)

People in your organisation separate their thoughts and work processes into ‘Cases’ or ‘Projects’ etc. Progress is measured by tracking each ‘case’ or ‘project’ in the organisation. Metrics are kept to help predict future cases or projects. Governance means that their are strict rules on how information is stored. The CEO needs an overview of everything going on so he can keep the shareholders happy.

Okay, enough of the theory! What does this mean in technical terms? The K2 Case Management suite gives you:

  • A pre-configured portal (SharePoint),
  • A business process engine (K2 [blackpearl]),
  • Records management, by providing seamless communication with Record Centre, HP Trim, Meridio and many others
  • A supporting framework delivering:
    • A collaborative environment to access, implement, coordinate, monitor, report and evaluate end to end business processes, their instances, supporting documentation and records

So What? That sounds like SharePoint and K2 [BlackPearl] with a records management tool thrown in for good measure! Why can’t I just build that myself?!

Yes, that’s true… but there are a few good reasons why you should go for the K2 Case Management suite rather than building your own out of the building blocks.

K2 will be offering ‘accelerators’ to allow organisations to rapidly build their business process with a reduced need to bespoke the out of the box toolset. A capability to provide a ’single-point-of-truth’ for each ‘case’ in your system, even allowing you to surface data from LOB applications such as SAP and BizTalk.

image
Figure 4: A preview of how the the K2 case management suite will look 

These ‘accelerators’ will be available from K2 very soon. My organisation is intending to be one of the first businesses in the UK to utilise it. We hope to be participating in the beta programme. If you are interested in being a part of this, please contact your K2 sales representative, or raise a support ticket through the K2 support system.

References/Materials

A. Hitchcock, S. Leisegang. (2008). Solutions Portfolio Presentation. K2 (www.k2.com).

B. Sundgren, P. Martensson, M. Mahring & K. Nilsson (Eds.). (2003). Exploring Patterns in Information Management, Stockholm School of Economics.

J. Flanagan, T. Huang, P. Jones & S. Kasif. (1997). Human-Centered Systems: Information, Interactivity, and Intelligence, National Science Foundation.

Update: I’m now featured on ebizq.. how great is that :-D… Thanks Dennis Byron for the link back! See what he wrote here

I don’t work for K2, but I do use their technologies… but I guess I can be considered a microsoft junkie!… :-D



Networking at breakfast

It was only my second visit to Cardinal Place near Victoria Station, but I still managed to get lost by virtue of the six or seven exits from victoria tube/railway station! It’s a really amazing building, a glass sculpture! No Microsoft signs are to be seen until you get inside, which I suppose is a good thing, otherwise you’d have people walking in off the street to ask why Vista doesn’t work on their laptop :-D. Also, an excellent breakfast that would impress even the most cynical of IT professional ;-)

Thanks to all those who put together today’s breakfast seminar, whilst I’d seen most of what was presented before, it was nice to talk to lots of like minded developer/analyst types who are going through the same things as my organisation. I’m a strong believer that networking is what allows IT professionals to really consider the bigger picture, organisations the size of mine tend to suffer from ‘group think’… and being stuck in one particular industry taints your view of the world. I certainly enjoyed hearing the views of a ‘change manager’ from a well known publishing company, and talking to some people heavily involved in the world of ‘people security’. Great stuff :-)

I especially enjoyed discussing the gray area between what BizTalk Server can offer and what the K2 product set offers.

Harsha (SOA and Process Platform Technical Specialist) from Microsoft discussed the plans for the future in the realms of business process management, and amongst the overarching strategies of ‘cloud’ computing, there was a strong message of community involvement in making business process management something we will all be doing in our sleep in the not so distant future. K2 (and dynamyx) will continue to forge a strong partnership with Microsoft to leverage their technology stack, and to utilise existing infrastructure such as SAP, BizTalk, Microsoft Office, SharePoint and WSS.

Special thanks to Gabriel Malherbe (Dynamyx) who took the time to show me how BizTalk was being used in his demo workflow, and also to Ruan and Rye from K2 for taking the time to discuss our future  organisational requirements.

Gabriel is also involved in the writing of the first K2 book. I first blogged about it in March 2008, its been delayed till early next year due to wanting to include as many useful chapters as possible. It will certainly be on my amazon wish list. The number of authors has also grown since March, and I’m pleased to see that Sergio del Piccolo and Jason Apergis are also in the mix, as I’ve been reading their blogs since I first got a taste of K2 [blackpearl].

If you didn’t make it to this seminar, I’m sure there will be more opportunities in the future, but you missed out on the snazzy K2 USB Stick, which contained the slide deck from today… I will be presenting those to colleagues over the next week or so.. Very useful :-D

… also, for those who don’t know (and I was one of those people)… there are plans for the K2 User group in the UK. Hopefully I will find out more in due course… I wouldn’t mind getting involved in that!

SpittingCAML



Microsoft based Business Process Management - Free Breakfast Seminar - Thursday 30th October 2008

I’m going to be attending this free breakfast seminar this week. I’d love to meet other people involved with Business Process Management and discuss about how you are/or may be using K2 tools and Microsoft WSS 3.0/MOSS 2007 to achieve this. Comment on this post if you are going to be there :-)

This is what the morning is all about: Discover the benefits of embracing Business Process Management using Microsoft based technologies. We will be presenting Microsoft BizTalk Server and K2 blackpearl focused around business-process automation and application-to-application integration.

K2 in Partnership with Microsoft invites you to join us for a breakfast seminar in Microsoft Cardinal Place, London Victoria, London, UK. Breakfast will be available from 8:30.

seminar

Arrival
(8:00 - 8:30)
Light Breakfast
(8:30 - 9:00)
Welcome from Microsoft
Mr Harsha Karunaratne, SOA and Process Platform Technical Specialist
microsoftlogo

(9:00 - 9:30)
Business Benefits of BPM
Mr Ruan Scott, K2 VP EMEA
k2logo

(9:30 - 10:00)
Scenario Demonstration
Mr Gabriel Malherbe, Dynamyx Technical Director
dynamix

(10:00 - 10:45)
Q&A
(10:45 - 11:00)
A technical workshop will be held from 11:00 to 12:00.

There is still time to register, simply visit the dynamic register to attend page.

I hope to see lots of you there :-)

See you on Thursday morning.

SpittingCAML




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